How to Resolve an Email Verification Link Expiring from Adroit Air

[DiegoA]

How to Resolve an Email Verification Link Expiring from Adroit Air

If Adroit Air email verification links are expiring immediately upon being received, there are a few potential reasons. Here’s a breakdown of common causes and potential solutions:

1. Default Expiration Time

• Adroit Air email verification links typically expire after 1 hour from the time they are generated.

  So if the user:

  • Waits more than 1 hour before clicking the link,
  • Or receives a delayed email (due to slow delivery or server filtering),

  …the link will show as expired when clicked.

Solution: Try sending a new verification email and ensure it’s clicked within the expiration time.

2. The Link Was Already Used

• Adroit Air email verification links are single-use . If the link was:
  • Opened once (even accidentally or in a preview pane),
  • Or accessed by an automated process (like an email scanner),it becomes invalid immediately after that.

Solution: Try sending a new verification email and ensure it’s only clicked once.

3. System Clock Issues

• If the client device or server has the wrong system time , the token’s timestamp might be considered expired immediately.

Solution: Ensure that the device and server clocks are synced with internet time (NTP).

4. Multiple Verification Requests

• If the user requested multiple verification emails in quick succession, older links become invalid as soon as a new one is issued.

Solution: Use the most recently received link only.

5. Email Providers Opening the Link Automatically

• Some email providers, clients or security software (e.g., Outlook, Gmail with link preview/scanning, or antivirus email scanning) preload or open links for scanning , invalidating the link before the user clicks it.

Solution:

• Try using a different email client or if possible a different email address.
• Or copy the link manually and open it in an incognito/private browser window .

If you still experiencing issues, please contact Adroit Support for further assistance.