How to Resolve Invitation and Messaging Issues in Adroit Air
If users are unable to receive OTP invitations or messages within the Adroit Air app, follow these steps to troubleshoot the issue:
Step 1: Verify the Air DataSource Version
Recently, Firebase has enforced OAuth2 authentication for its servers and updated the supported version of its API. To ensure compatibility, users must upgrade their Air DataSource to version 2.0.3 (or higher), which accommodates these changes. The latest version can be downloaded here:
Adroit Software Downloads
Step 2: Check Firewall Settings
Make sure the necessary firewall ports are open to allow communication between the Adroit Air DataSource and Firebase servers. Refer to the official guide on secured networks:
Adroit Air in Secured Networks
Step 3: Update the Adroit Air App
Users should confirm they are running the latest version of the Adroit Air app on their devices, which can be updated from:
- iOS Users: Apple App Store
- Android Users: Google Play Store
By following these steps, users should be able to resolve common issues related to OTP invitations and message delivery in Adroit Air. If problems persist, reach out to Adroit Technologies Support for further assistance.